Per order, through your store
Protection is offered or applied order by order, with no volume commitment.
You stay in control of each shipment.
Talk to an expertProtect every shipment without slowing your team down.
Declared-value insurance connected to your store or TMS. Your customers are compensated, while your support team avoids spending its day on carrier disputes.
Shopify · WooCommerce · PrestaShop · Wix · marketplaces · API
Estimate your cost at volume
Apply the current rate to your average shipment value and monthly volume.
Indicative estimate. Specific terms are considered based on volume.
The real cost of a delivery dispute
A lost or damaged parcel costs more than the product itself. It takes up your team’s time and weakens the customer relationship.
- You refund or resend the order.
- Your support team gathers evidence and answers the customer.
- You make a carrier claim that often recovers only part of the loss.
- You risk a negative review and losing the customer.
Without dedicated protection, carrier compensation is based on parcel weight, not the value of its contents.
Compare carriersThree ways to work with us
Volume contract
Your shipments are covered according to your rules, with monthly billing and terms shaped around your flow.
Protection follows the pace of your shipping operation.
Talk to an expertWhite label
You offer protection to customers under your own brand, while PackCover stays out of sight.
Your customer stays within your brand experience.
Talk to an expertFit it into your workflow
Connect protection to the tools your team already uses.
Shopify
WooCommerce
PrestaShop
Wix
Marketplaces
TMS and OMS
REST API
Webhooks
Automate with your own rules
Cover an order automatically above a value threshold, by product category or by destination. Your team does not have to remember it for every order.
Handle claims without tying up your support team
Your team keeps a clear view of every case without multiplying messages and reminders.
- One place for every claim.
- Automatic checks for missing documents.
- Reminders before reporting windows close.
- Statuses synced with your tracking.
- One point of contact through to payout.
Billing and accounting
Your finance team can reconcile every line with the shipment behind it.
- An identifiable invoice for every purchase.
- Optional monthly summary billing.
- Exports for your accounting tool.
Questions from businesses
How do I connect PackCover to my store?
Choose the integration that fits your store or use the API. We work with you to define when protection should be offered or applied.
Can I cover only certain orders automatically?
Yes. You can set rules based on value, product category or destination. Only orders matching those rules are covered automatically.
Who handles the claim, my team or my customer?
The process can follow the way you manage customer relationships. You keep visibility of the case while we centralise its documents and progress.
How am I billed?
Every purchase remains identifiable. Monthly summary billing can be set up around your organisation.
Do you offer white label?
Yes. You can offer protection in your own brand experience and keep PackCover out of sight for customers.
Is there a minimum volume?
The per-order offer has no volume commitment. For a volume contract, we review your shipping flow before proposing suitable terms.
Let’s talk about your shipping flow
Tell us about your volumes, tools and the way your team works.