Chronopost insurance: what you are really compensated
Basic compensation, paid option and PackCover cover, compared on your parcel.
Compare on your shipment
Enter a value and a weight to compare the three scenarios.
Indicative and provisional estimate. This is neither a quote nor a contractual offer.
Price by declared value
Chronopost Ad Valorem Insurance follows declared-value tiers. Above €5,000, the rate for business customers under contract is not public.
| Declared value | Chronopost | PackCover |
|---|---|---|
| €100 | €5.08 | €1.35 |
| €300 | €5.08 | €4.50 |
| €500 | €5.08 | €4.50 |
| €1,000 | €10.08 | €9.00 |
| €1,200 | €16.75 | €10.80 |
| €2,500 | €41.83 | €22.50 |
| €10,000 | Rate not public | €90.00 |
Rates excluding tax from the Chronopost Pro Rate Guide applicable from 1 October 2025.
What Chronopost does not accept for carriage
Chronopost does not accept jewellery, watches or artworks for carriage. Chronopost Ad Valorem Insurance does not cover them either. Article 8 of the Chronopost terms.
Contents refused for carriage cannot be insured by anyone, whether Chronopost or PackCover. For these shipments, choose a carrier that accepts them.
Line by line
| Criterion | Chronopost | PackCover |
|---|---|---|
| Compensation basis without option | €250 per parcel for business customers, except services and contents subject to a different scale2 | Declared value, cover limit [to be confirmed] |
| Price of the option | Ad Valorem Insurance by tier: €5.08 excluding tax up to €500, €10.08 up to €1,000, €16.75 up to €2,000 and €41.83 up to €5,000 | Tiered scale based on declared value |
| Option cap | €5,000, increased to €20,000 for business customers under contract, with no public rate above €5,000 | Declared value, cover limit [to be confirmed] |
| Valuable items | Jewellery, watches, precious stones and metals, currency, artworks, art objects, antiques and collectables are prohibited. The insurance does not cover them | Eligibility and declared-value cover [to be confirmed] |
| Nature of the option | Insurance taken out for the sender's benefit, with direct recourse against the insurer and stated cover even in force majeure | Declared-value insurance [to be confirmed] |
| Claim window | Three days after delivery for a domestic business shipment, 14 days for a domestic consumer shipment, and 21 days internationally. Legal limitation period of one year | Within 5 working days [to be confirmed] |
| Deductible | See the Chronopost Ad Valorem Insurance terms | Based on declared value [to be confirmed] |
- For business customers, the general basis is €250 per parcel. Chrono 18, Chrono Classic, Chrono Relais Europe and parcels containing mobile telephony items use €23 per kilogram, capped at €690 per parcel. For consumers, Chronopost refers to the French standard road contract: €33 per kilogram, capped at €1,000 per parcel.
Your parcel ships with Chronopost, the protection comes from us
You keep shipping with Chronopost as usual. You arrange the cover here in a few minutes, without changing anything about your shipment.
- 1
Get an estimate, without creating an account
Enter the value of your parcel and the price appears immediately. We ask for nothing else at this stage.
- 2
Enter your Chronopost shipment
Your Chronopost tracking number, contents and destination. We check eligibility before you pay, not afterwards.
- 3
Pay and you are covered
Secure payment, certificate and invoice available right away.
Frequently asked questions about Chronopost
Does Chronopost compensate the value of my parcel?
Without an option, the general business basis is €250 per parcel. Some services, mobile telephony and consumer shipments use separate scales described below the table.
How much does Chronopost Ad Valorem Insurance cost?
The rate excluding tax is set by tier: €5.08 up to €500, €10.08 up to €1,000, €16.75 up to €2,000 and €41.83 up to €5,000.
Can I send jewellery or a watch with Chronopost?
Jewellery and watches are prohibited goods. Article 8 states that the insurance does not cover goods subject to carriage restrictions.
What is the Ad Valorem Insurance cap?
The published cap is €5,000. It can reach €20,000 for business customers under contract, but the rate above €5,000 is not public.
How quickly must I submit a claim to Chronopost?
The period is three days after delivery for a domestic business shipment, 14 days for a domestic consumer shipment and 21 days internationally. Legal action has a one-year limitation period.
Is the Chronopost option insurance?
Yes. Chronopost describes it as insurance taken out for the sender's benefit, with direct recourse against the insurer.
Give every shipment the attention it deserves.
Start with a simple, no-obligation estimate.
Sources
- Chronopost, Terms and Conditions of Sale for business customers effective 1 September 2026, articles 3, 7.1, 8, 9 and 16
- Chronopost, consumer Terms and Conditions of Sale and consignment notes, effective 1 September 2024
- Chronopost Pro Rate Guide applicable from 1 October 2025
Data last checked on 22 September 2026.
Carrier rates and conditions change. Check the information applying to your shipment directly with Chronopost.